IMPORTANT INFORMATION
Late Arrival
- Out of respect and consideration to therapists, please plan accordingly and be on time
- For late arrivals, session may be shortened and time will not be made up to accommodate the following appointments
- Regardless of the length of therapy actually given, full fee of the session will be charged
Cancellation Policy
- 24-hour advance notice is required
- Please contact us via phone (+852 2786 1611) or email (info@brightentherapy.com)
- If 24-hour advance notice is not given, full fee of the session will be charged
- For cancellation of group/pair classes, no refund or make up session will be provided
Sick leave
- Please ensure to inform the centre via phone (+852 2786 1611) or email (info@brightentherapy.com) at least 3 hours before the scheduled time
- Valid doctor’s note/certificate must be provided, otherwise full fee of the missed session will be charged
- For group/pair classes, no refund or make up session will be provided
No Show
- Failing to show up for a scheduled session without any advance notice, full fee for the missed session will be charged
Adverse Weather Conditions
- Typhoon Signal 1, Typhoon Signal 3, AMBER Rainstorm Warning
- All services remain usual
- Typhoon Signal 8 or above , RED/BLACK Rainstorm Warning
- Issued at 7:00am: all services in the morning (i.e. 9am-12pm) will be suspended
- Issued at 12:00pm or after: all services in the afternoon will be suspended