Important Information2018-11-15T14:10:54+08:00

IMPORTANT INFORMATION

Late Arrival

  • Out of respect and consideration to therapists, please plan accordingly and be on time
  • For late arrivals, session may be shortened and time will not be made up to accommodate the following appointments
  • Regardless of the length of therapy actually given, full fee of the session will be charged

Cancellation Policy

  • 24-hour advance notice is required
  • Please contact us via phone (+852 2786 1611) or email (info@brightentherapy.com)
  • If 24-hour advance notice is not given, full fee of the session will be charged
  • For cancellation of group/pair classes, no refund or make up session will be provided

Sick leave

  • Please ensure to inform the centre via phone (+852 2786 1611) or email (info@brightentherapy.com) at least 3 hours before the scheduled time
  • Valid doctor’s note/certificate must be provided, otherwise full fee of the missed session will be charged
  • For group/pair classes, no refund or make up session will be provided

No Show

  • Failing to show up for a scheduled session without any advance notice, full fee for the missed session will be charged

Adverse Weather Conditions

  • Typhoon Signal 1, Typhoon Signal 3, AMBER Rainstorm Warning
    • All services remain usual
  • Typhoon Signal 8 or above , RED/BLACK Rainstorm Warning
    • Issued at 7:00am: all services in the morning (i.e. 9am-12pm) will be suspended
    • Issued at 12:00pm or after: all services in the afternoon will be suspended